Refund policy

Since PURE Balance is a consumable health product, we follow a strict policy to ensure hygiene, safety, and quality for every customer.

✅ Eligible for Return/Refund:

• Product received damaged during shipping
• Wrong item delivered (different from what was ordered)
• Defective or leaking packaging upon arrival
• Expired product received
• No results/dissatisfaction with results (results vary based on individual body & lifestyle factors)

📋 Return/Refund Process:

1. Contact our support team within 24–48 hours of delivery
2. Share unboxing photo/video proof of the damaged, wrong, or defective item
3. Our team will review and confirm eligibility within 24 hours
4. Once approved, refund will be processed within 5–7 business days via original payment method or bank transfer